Frequently Asked Questions
Everything you need to know about shopping with Cocoon Furniture.
What is the typical delivery timeframe for furniture orders?
Since our pieces are handcrafted, standard delivery usually takes 2-4 weeks. Once your order is dispatched, you will receive a tracking number to monitor your furniture's journey to your home.
Do you offer white-glove delivery and assembly services?
Yes, we offer a premium white-glove service for an additional fee. This includes room-of-choice delivery, full assembly, and the removal of all packaging materials.
What is your return policy for large furniture items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original condition. Please note that return shipping fees and a 15% restocking fee may apply.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified timber, recycled textiles, and eco-friendly finishes to ensure our furniture is as kind to the planet as it is to your home.
Can I request a fabric or wood finish sample before purchasing?
Absolutely. We offer complimentary swatch kits for most of our upholstery and wood finishes to help you make the perfect choice for your space.
Do you provide a warranty on your furniture?
Yes, all Cocoon Furniture pieces come with a 5-year limited warranty covering structural defects and craftsmanship, ensuring your investment is protected.